Itaca Technologies

Identity and devices

Editorial illustration for the Identity and devices service

The problem

Every tool arrives with its own idea of who works at the company. One account per app, passwords reused or shared to keep things moving, personal laptops mixed with company ones. Nobody decided it should work this way; it simply grew: one hire, one tool, one exception at a time.

The cost shows up at the edges: onboarding takes days of granting accounts one by one, offboarding leaves live access behind, and nobody can say which devices touch company data. Identity is the layer that makes the rest of security possible, and it is the layer most businesses never designed.

When to use it

  • Onboarding and offboarding are manual, slow, and leave accounts behind when someone leaves.
  • Passwords are shared or reused because there is no simpler way to give people the access they need.
  • Personal and company devices are mixed, and nobody can say which ones can reach company data.
  • The business wants SSO or MFA but every attempt stalls because the accounts underneath are a tangle.

How we approach it

  1. Understand

    We inventory identities and devices as they exist today: every account, every app, every laptop and phone that touches company information.

  2. Design

    We design the identity model: one identity per person, access by role instead of by favor, device rules the team can live with, and the conditions under which access is granted.

  3. Implement

    We put the model in place (IAM, SSO, MDM, password management) in an order that doesn't lock anyone out of their work.

  4. Stay involved

    People join, leave, and change roles. We keep the model alive through all of it: reviews, adjustments, and support as the team changes.

A good fit

Businesses where access, accounts, and devices have grown person by person and now need one designed model behind them.

Not a fit

Buying an identity product before deciding the model it should enforce. Locking down devices so hard that people route around the rules. We design for how the business actually works, not for how a product diagram says it should.

Founded in 2011
No software resale
No vendor commissions